Looking after your customers as you grow: Amazon v Santander

I use to be a customer of these two companies, but now only one features in my regular bookmarks. For those of you from outside of Europe, Santander is a Spanish bank who in recent years has acquired and grown by purchasing Abbey National, Alliance and Leicester and more recently branches of the Royal Bank of Scotland. As a result in a relatively short period of time, Santander has established themselves as a very recognisable high street … [Read more...]